Orders and Deliveries

Instarmac invests in the most up-to-date logistics technology and efficiency procedures to ensure that we offer our award-winning delivery service.

We own a now 35-strong fleet that allows us to manage our own transport service, which helps us to give you the best support that we can. We have invested in live tracking technology which means that we can tell you where your delivery is in real time.

We now offer a free text service! Provide us with your contact mobile number when placing your order and we'll send you a text 30 minutes before it is due to arrive ... ask for further details.

On top of all this, we also offer order confirmations which are automatically sent to you via email when your order has been placed or processed. Please do ensure we have your correct email details so you don't miss out on this added benefit.

At Instarmac we have our own fleet of vehicles, 3rd party haulage companies are sometimes used to ensure our delivery guarantees.  Deliveries to Scotland and Ireland will be made using 3rd party haulage at an extra cost. All minimum order prices quoted are + VAT.

Our own fleet of vehicles are fitted with tail-lifts as standard. Where 3rd party hauliers are used we can only specify a tail-lift for up to 1 tonne orders.

Text service applies when orders are scheduled and being delivered on our own transport.[/more]

For Next Day delivery there will be a charge.  All deliveries must be specified to suitable addresses where access is not restricted and surfaces are not unsuitable/unstable.  No Hi-Abs are available.  Instarmac's own drivers will wait an average of 30 minutes per delivery per day if there are site delays, however when 3rd party hauliers are used we cannot guarantee drivers will wait more than 5 minutes.  Any special delivery instructions or site contact numbers must be advised on placing the order so that they can be clearly printed on all documents.

Below is a summary of our delivery details. When placing an order please ensure you highlight any special requirements and we'll make a note. We'll contact you on a regular basis determined by your order patterns, but please feel free to contact us at any time. To place an order via email send it to orders@instarmac.co.uk where it will be immediately processed. Orders placed in writing can help eliminate any errors, so please do consider emailing us where possible.

UltraCrete

Minimum order value is £300 for free carriage/delivery. Our delivery guarantee is 3-5 working days* from date of order, when placed before 4pm.

UltraScape

Minimum order value is £300 for free carriage/delivery. Our delivery guarantee is 3-5 working days* from date of order, when placed before 4pm. When placing orders for bulk product please refer to the technical datasheet.

UltraTile

Minimum order value is £350 for free carriage/delivery. Our delivery guarantee is 48-72 hours as standard* from date of order when placed before 4pm.

UltraFloor

Minimum order value is £350 for free carriage/delivery. Our delivery guarantee is 48-72 hours as standard* from date of order when placed before 4pm.

Wondertex

Minimum order value is £300 for free carriage/delivery. Our delivery guarantee is 3 working days as standard* from date of order when placed before 4pm.

Granfix

Minimum order value is £350 for free carriage/delivery. Our delivery guarantee is 48-72 hours as standard* from date of order when placed before 4pm.

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Want to open an account?

Please download the Credit Application Form below after reading our Terms & Conditions of Sale and fax it back to us on +44(0)1827 874466 or email to orders@instarmac.co.uk.

 Credit application form

Terms and conditions of sale

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