FAQ's

At Instarmac, we believe that service does not simply begin and end with your order. We pride ourselves on the technical information available for all our product ranges. Select a brand below to explore the FAQs

Brand:

Where is my nearest UltraTile stockist?

UltraTile products are distributed to utilities, contractors, local authorities and specialised merchants throughout the UK and Northern Ireland, and are also available through many global distributors in Europe and the rest of the world. For details of your nearest stockist, please call +44 (0) 1827 871871.

What is the minimum order quantity for UltraTile products?

We have a minimum order of £350 for free carriage/delivery. Our Delivery Guarantee means that all orders are delivered in 48-72 hours as standard to England and Wales. 24 hour deliveries, timed deliveries and any other special requirements can always be catered for, please call us with your requirements.

Is Tamworth your only site?

Our site in Tamworth houses manufacturing, distribution, marketing, sales and R&D. However, we also have an office in Glasgow, for local customer service and distribution to Scotland. They can be contacted on +44 (0) 141 314 3716.

How much UltraTile product do I need?

To help ascertain how much UltraTile product you will need to order, we have placed easy online Product Calculators on each product page.

How much tile grout will I need?

To help ascertain how much grout you will need to order, we have placed easy online Product Calculators on each product page.

Which UltraTile products are suitable for use with underfloor heating?

Throughout our site all suitable products are indicated.  Generally speaking a flexible tile adhesive or grout must be used.  Where UltraTile products are specified as suitable for use with underfloor heating systems, they are fully compatible with leading brands Warmup and ProWarm.

How should I correctly lift UltraTile paper bags?

All UltraTile products that are sold in paper bags should be handled correctly to avoid breakages occurring. We recommend, when preparing to lift an UltraTile bagged product that you should use both hands, gripping one hand on each of the two smallest sides, pushing both hands towards each other slightly during the lift. When lifting always remember to follow the principles of correct Manual Handling.



Can't find the answer you're looking for? Don't worry, call one of the Instarmac team on +44 (0) 1827 254 402 who will be more than happy to help.