Orders & Logistics

We invest in the most up-to-date logistic technologies and efficiency procedures to ensure that we offer an award-winning and proficient delivery service.

Instarmac distributes products from our warehouse in Tamworth throughout the rest of the UK and via a network of distributors around the world. We deliver our products to a variety of customers from large-scale stockists and distributors, to decorating centres and one-man contractors.

We own a 35-strong fleet that allows us to manage our own logistics service, which in turn, helps us to give you the best support that we can.

Our vehicles are regularly replaced to guarantee we are using modern, smart lorries. In order to further demonstrate our environmental ambitions, Instarmac will now be running our newly anticipated trucks on Compressed Natural Gas (CNG), which will result in a reduction of CO² emissions by 115 tonnes per truck per year. Our target is to have 25% of our fleet running on CNG by 2024 and 60% by the end of 2025.

We have invested in live tracking technology which means that we can tell you where your delivery is in real time.

We also offer a free text service. Provide us with your mobile number when placing your order and we’ll send you a text 30 minutes before your order is due to arrive.

We are committed to meeting the FORS standard (Fleet Operators Recognition Scheme). This is all about keeping our drivers, and other road users, safe.

To show empathy, understanding and support for vulnerable road users (e.g. cyclists), Instarmac drivers are committed (via the FORS Standard) to attend a Safe Urban Driving Course, which places the driver in the position of the cyclist, allowing them a better understanding of the dangers they face on our very busy roads. We are carry out this important training every 5 years – helping to keep our drivers and other road users as safe as possible.

All of our fleet are now equipped with:

  • Left turn audible alarms to let cyclists and pedestrians know a vehicle is turning
  • Front paving and recording camera
  • Near side sensors to alert the driver when something is passing on the near side
  • Reversing cameras to act as an aide when manoeuvring the vehicle in a reverse action
  • Reversing alarms
  • Fresnel lenses on all glass panels on the near side door

 

 

On top of all this, we will also provide you with order confirmations which are automatically sent to you via email when your order has been placed and processed.

Minimum order quantities apply and lead times may vary per brand. For more information on our logistics offering, please email enquiries@instarmac.co.uk. For more information, please download a copy of our Terms and Conditions of Sale.

In this video Instarmac’s Logistics Manager, Andy Ryan, talks through the importance of our Logistics department and how you, our customers, can benefit from their expertise.

Head Office

Danny Morson Way
Birch Coppice Business Park
Dordon, Tamworth B78 1SE

UK Tel: +44 (0) 1827 254 400

Scotland & Ireland Office

Suite 8 Red Tree Business Centre
24 Stonelaw Road, Rutherglen G73 3TW

Scottish Tel: +44 (0) 141 260 9051
Irish Tel: +44 (0) 141 375 7744